Complaints Procedure

Although we endeavour to meet our customers' expectations at all times, we understand that from time to time complaints may arise

Your complaint will be taken seriously and we will make every effort to resolve the problem straight away.

We define a complaint as any expression of dissatisfaction, whether oral or written.

Who should I contact with my complaint?

All complaints should initially be sent to:

email: michael.gunner@breeze.co.uk

post:  Michael Gunner, Group Operations Director, Van Mossel Breeze, Yarrow Road, Poole, Dorset, BH12 4LY

How will my complaint be dealt with and what happens if it cannot be resolved right away? 

There may be times when we need to carry out further investigations and will not be able to resolve your complaint straight away.

We will acknowledge your complaint promptly (generally within 5 business days) in writing, and will include details of our complaints handling procedures dependent on the nature of the complaint.

If you are still dissatisfied

If we cannot resolve your complaint within 8 weeks, you may refer your dispute to the Financial Ombudsman Service. This service is free to use. Their consumer helpline is available on

If you have a Complaint regarding FCA regulated activities

Regulated activities are Finance or Insurance, if your complaint relates to these then please contact Automotive Compliance directly.
 

Automotive Compliance Ltd can be contacted via post, telephone, or email:
 

Automotive Compliance Ltd
The Factory
44 Alfred Street
Gloucester
GL1 4DD