Service Manager
Company: Breeze Motor Group
Role: Service Manager
Salary: £40,000 to £54,000 per annum (including OTE)
Location: Breeze Volkswagen, Poole
Job type: Permanent, full time
Are you passionate about providing exceptional customer service?
Ready to drive your career forward with one of the world’s most iconic automotive brands?
Our Volkswagen Passenger Car showroom in Poole has a fantastic opportunity for a Service Manager to join our successful team.
Why Join Breeze?
As an energetic, focused and thriving company, we believe our people are what sets us apart and drives our company forward. If you want to be part of our journey, we will offer you:
- A competitive remuneration package
- A vibrant and professional working environment
- Comprehensive and continuous training
- Contributed Company pension scheme
- Life assurance scheme
- Retailer Staff Car Scheme
- Cycle to work scheme
- Free physio & chiropractic services
- Staff referral scheme
- 24/7 Health & Wellbeing support
- Discount on parts and labour at any of our dealerships
- 50% off PURE gym membership
- 50% off campervan hire through Breeze Campers
- 30 days annual leave, including bank holidays
- Extra annual leave, given on length of service (uncapped)
Package:
- Basic: Up to £40,000 per annum (depending on experience)
- Bonus: £14,000 per annum OTE
- Hours: Monday to Friday, 8am – 6pm
- NO WEEKENDS
We’re Looking For:
- Experience as an Assistant or Service Manager within a main dealer environment
- Volkswagen Accredited, would be an advantage
- Possess good technical knowledge with ability to work under pressure and adhere to time scales
- Excellent communication and computer skills
- Ability to multitask and use your own initiative when faced with challenges
- Motivational and strong leadership skills
- Adaptability to carry out tasks outside of their usual duties and flexible to meet business needs
- Extensive knowledge of CDK desirable, although training will be given
- Professional and courteous manner
Job Description:
- Hold efficient and productive meetings
- Ensure all aftersales staff attend essential Volkswagen training courses and the correct records of training are maintained
- Work to constantly improve the quality of customer service
- Monitor workshop productivity and the effective use of labour
- Ensure the aftersales department is adequately staffed in order to achieve departmental objectives and provide a prompt service to customers
- Maintain stock levels, monitor the parts inventory and anticipate future parts needed, ensuring all stocks and services purchased for resale are monitored and sold at a profit
- Ensure all outstanding debts are collected promptly
- Work closely with the sales department to ensure all vehicle buyers become aftersales customers
- Handle dissatisfied customers calmly, resolve complaints with sensitivity, and involve others when needed
- Monitor warranty claims submissions, credit account applications and credit facilities.
- Ensure the correct maintenance / calibration of tools, equipment and other materials in the aftersales department
- Operate within the law at all times, ensure all health and safety legislation and internal procedures are followed
- Ensure the correct recycling of all disposed and damaged items in line with environmental regulations
If this sounds like you and you’re looking to join an expanding, family-owned automotive company, Breeze Volkswagen Poole could be the place for you!
Apply below, we look forward to meeting you.